PowerManage L3 technical support to $2500

Employment Type: Full time

What you will do:

PowerManage is an AlmaLinux-based platform that provides capabilities to control and manage end users’ security panels hosted by intrusion security service providers.

As an engineer hired for this position, you will be part of the L3 technical support team, providing support during regular working hours to enterprise customers using PowerManage in various parts of the world (Europe, APAC, LATAM, South Africa, etc.). In rare cases, when critical production issues occur, an engineer should be available during non-working hours.

Responsibilities

• Provide technical support to customers’ production installations during regular working hours

• Communicate effectively with the L2 technical support

team

• Troubleshoot and resolve software issues in a production environment

• Handle DevOps-specific tasks, including automation, monitoring, and infrastructure management

What we look for:

Required

• Advanced experience with Linux systems or we provide with a course

• Strong troubleshooting skills

• Good networking skills

• Solid experience with monitoring systems (Prometheus, Grafana, Zabbix)

• Good analytical skills

• English level: Upper-intermediate B2:

• Ability to handle email communication and phone calls in English

• Ability to read and write technical documentation

Preferred

• Experience with cloud providers (AWS, GCP)

• Understanding of databases (MariaDB, Redis, PostgreSQL)

• Ability to read and write Python and bash scripts

• Understanding of the SDLC (Software Development Life

Cycle) principles

• Understanding of cybersecurity best practices

Here’s what we will offer:

• Competitive pay.

• Paid vacation, holidays, and sick time.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Scheduling and management support.

About Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions, security, and fire protection. With over 140 years of innovation, we develop cutting-edge technologies that enhance efficiency, safety, and comfort in buildings worldwide. Our mission is to create a smarter, healthier, and more sustainable future through intelligent automation and advanced energy solutions.