Product Operation Manager

✨ Welcome to Win Media – Powering Next-Level iGaming Experiences! ✨

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯.

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊.
With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀.

Now we’re expanding — and looking for a Product Operations Manager who will keep our product running smoothly and help us grow to new markets!

🌟 What we expect from you

• 2+ years of experience in iGaming (Product Ops, Game Manager, Casino Manager, CRM, or 2nd-line Support).
• Experience with BackOffice & CMS systems (bonuses, segments, tournaments).
• Understanding of game content operations and provider portfolios.
• Experience working with Jira, Confluence or similar tools.
• English level B1+ (Intermediate).
   

🎯 Your future responsibilities

Game Content Operations

• Manage the full lifecycle of game content: adding, testing, activating, updating, and archiving games.
• Launch new game providers and maintain their content portfolio.
• Keep casino lobbies updated: categories, top lists, new releases, localized recommendations.
• Monitor game availability across all GEOs and segments.
• Review game rounds and escalate cases to providers when needed.

Product Operations

• Prepare the product for launches in new locales (currencies, languages, content, providers).
• Configure static and dynamic customer segments.
• Maintain internal product documentation: bonus standards, templates, segmentation rules.
• Adjust and publish website content based on team requests.
• Monitor stability: provider downtime, technical incidents, mass errors — escalate when necessary.
• Handle tickets from Support & VIP teams: investigate issues and deliver solutions together with cross-functional teams.

Promo & CRM Operations

• Configure bonuses (deposit, cashback, free spins, no-deposit, etc.).
• Set up tournaments, quests, and promo campaigns.
• Maintain a daily/weekly promo calendar.
• Validate bonus setups and perform compensations when errors occur.
• Manage VIP & Loyalty program configurations.
• Maintain a structured bonus library.
   

📊 You will also:

• Prepare operational reports on providers, promo activities, and game performance.
• Work closely with product, CRM, analytics, technical, and content teams.
   

🎁 What We Offer

💰 Competitive salary and performance-based bonuses;
📚 Professional growth in a fast-scaling iGaming company;
🚀 Deep immersion into product, promo & content operations;
🤝 Supportive, collaborative, and ambitious team culture;
🌍 Flexible work setup and an environment focused on learning and innovation.