Customer Success Manager

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Customer Success Manager.

Responsibilities:

• Onboard new clients and launch lead generation / appointment setting campaigns
• Develop and adjust outbound strategies together with SDR, and research teams
• Manage multiple B2B campaigns simultaneously and ensure KPI achievement (leads, meetings booked, reply rates, etc.)
• Act as the main point of contact for clients throughout the campaign lifecycle
• Provide regular performance reports, insights, and strategic recommendations to clients
• Collect and analyze client feedback, handle objections, issues, and escalations
• Coordinate internal teams and assign tasks to ensure smooth campaign execution
• Monitor campaign performance and proactively identify areas for optimization and growth
• Ensure high client satisfaction, retention, and long-term cooperation

You’re our ideal candidate if you have:

• Experience as a Customer Success Manager / Account Manager / Project Manager in a B2B lead generation or appointment setting agency
• Strong understanding of outbound sales processes (cold email, LinkedIn outreach, SDR workflows)
• Experience working with performance metrics and client KPIs
• Excellent written and spoken English with confidence communicating with native speakers
• Strong client-facing, communication, and problem-solving skills
• Ability to manage multiple clients and campaigns in a fast-paced environment
   

Working conditions:

• Working hours: Monday–Friday, 2 PM – 10 PM (Kyiv time)
• 20 paid vacation days per year
• Performance-based bonuses
• Company guarantees and regular corporate events
• Young, friendly, and professional team environment