TechOps Engineer

At ThingsBoard, we are developing an Internet of Things (IoT) platform that allows companies to connect devices, collect and analyze data in real time, manage equipment, and visualize information for various sectors, from smart cities to energy and agriculture.

We are currently seeking a TechOps Engineer who is interested in developing in the role of CloudOps. You will join a team responsible for one of the largest ThingsBoard deployments, which processes billions of messages daily and stores them in a multi-terabyte Cassandra cluster. 

Your mission will be to: Ensure uninterrupted service for customers using our IoT platform, resolve technical issues, and improve the product knowledge base.

Responsibilities:

• Diagnosing and troubleshooting technical issues at the frontend and backend levels.
• Timely and high-quality processing of customer requests on the Customer Portal.
• Analyzing resolved issues, documenting and sharing knowledge for quick response in the future.

Requirements:

• Proven technical background and experience in supporting/configuring Linux/Unix;
• Knowledge of databases;
• Proficiency in Linux command line;
• Experience with Docker or Docker Compose (basic);
• Troubleshooting skills sufficient to perform L2 investigations;
• Strong analytical and problem-solving skills, quick learner;
• Good communication skills;
• Upper - Intermediate English.

Would be a huge plus: 

• Experience with Kafka;
• Experience with AWS/GCP
• Kubernetes knowledge.

What We Offer

• Work on a global product (open-source IoT, over 20k GitHub stars).
• Clear tasks and team support.
• Career growth and regular reviews.
• Medical insurance or compensation program.
• 17 vacation days and 10 sick leaves.
• Corporate English classes;
• Comfortable office in Kyiv (Podil) + flexible schedule.
   

We look for candidates who embody our core competencies:
 

Responsibility: Ability to take full ownership of your work results.

Quality: attention to detail, and self-verification of results before delivery.

Teamwork: Orientation towards shared team results.

Constructive Communication: Ability to build effective interactions and maintain respect in communication.