Head of Customer Support

We are looking for a Head of Customer Support for a fintech product (remote position).

This is a global fintech company building modern payment infrastructure for businesses and individuals worldwide. They provide solutions for online payments, money transfers, invoicing, and white-label services in over 150 countries. 

Their mission is to deliver easy, accessible, and reliable online payments for freelancers, SMBs, SaaS, e-commerce, iGaming, marketplaces, and global enterprises.

They offer bonuses for projects that impact company revenue. The benefits package includes paid vacation and public holidays based on the employee’s country of residence, 10 sick days, and a budget for education and equipment.

Requirements:

• Experience in developing procedures, implementing SLAs, and using CRM systems for support

• Conversational English

   

Nice to have:

• Experience working with FinTech projects