Operations Lead

📋 Your daily adventures

• Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud;
• Create a single operational entry point inside the company;
• Set up transparent reporting for each department — clear metrics, influence, and progress visibility;
• Implement service management models in Support: escalation flow, SLAs, review cadence;
• Digitize operational plans and establish predictable, measurable control over ongoing processes;
• Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them;
• Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems;
• Collaborate with finance and product teams to ensure smooth system interaction and data flow;
• Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through.

🧭 What makes you a great match

• 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry;
• Proven track record of building or optimizing operational frameworks from scratch;
• Strong understanding of service management systems (SLAs, escalation models, support structure);
• Data-driven mindset — ability to connect operational performance with business KPIs;
• Fluent English (B2+);
• Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done.

Would be a plus

• Experience working in Tier-1 iGaming or FinTech companies.
• Background in Anti-Fraud or Risk operations;
• Experience managing outsourced or hybrid support teams.
• Familiarity with operational analytics and dashboard tools.

💸 Flexible payment options: choose the method that works best for you.

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.