Customer Support Engineer (Python)

QIT Software is looking for a Customer Support Engineer to join our team and help our customers succeed with our technology solutions. You will act as the bridge between our enterprise customers and technical teams, ensuring smooth problem resolution, clear communication, and proactive support.

Details:
- Schedule: Full-time, remote
- Client: USA
- Duration: long-term
- Tech stack: Python, SQL/NoSQL, APIs, etc.
- Timezone: 8 hours overlap with PST

Hiring process:
1 - Pre-screen (up to 30 mins), 2 - Application (Q&A + Brief video introduction (up to 2 minutes)), 3- Technical Interview (live coding up to 1 hour), 4 - Team fit interview with Co-founder

Requirements:

- Proven experience in a technical support or engineering role.
- Strong programming skills in Python.
- Hands-on experience working with APIs (REST, GraphQL, etc.).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
- Familiarity with debugging tools and techniques.
- Experience working in a remote, customer-facing role is a plus.
- Ability to multitask and prioritize in a fast-paced environment.

Responsibilities:

- Provide technical support to customers via email, chat, and occasional video calls.
- Diagnose and troubleshoot API-related issues, offering timely and effective resolutions.
- Collaborate with development teams to escalate and resolve complex technical problems.
- Assist customers in integrating our solutions with their systems using Python.
- Create and maintain detailed support documentation and FAQs.
- Continuously monitor and improve customer satisfaction through proactive communication.
- Identify recurring technical issues and propose long-term solutions.