PMO Lead / Head of PMO

At BotsCrew, we build meaningful conversational AI solutions that empower people and businesses worldwide. Our products and services are used by leading global companies to transform the way they engage with customers, automate workflows, and create real impact.

We believe in sustainable delivery, genuine collaboration, and continuous improvement. We’re now looking for a PMO Lead / Head of PMO — a strategic and inspiring leader who will help us elevate our delivery operations to the next level.

About the Role

The PMO Lead plays a key role in shaping how projects are delivered across BotsCrew. This position goes beyond project oversight — it’s about building systems that ensure predictability, excellence, and growth.

You’ll work closely with the Head of Delivery and company leadership to establish and maintain standards, ensure operational efficiency, and lead a team of Project Managers towards consistent delivery success.

Your mission: ensure that every project delivers high-quality outcomes that contribute to our business goals, while maintaining exceptional client satisfaction and fostering motivated, high-performing teams.

PMO Lead Responsibilities 

• Lead and manage the PMO, ensuring alignment with organizational goals, delivery strategy, and long-term business objectives.
• Collaborate with the Head of Delivery to define strategic priorities and initiatives.
• Develop, implement, and continuously improve project management standards, methodologies, and governance frameworks across the organization.
• Oversee the project portfolio, ensuring all initiatives are delivered on time, within scope, within budget, and to a high standard of quality.
• Monitor delivery performance using key metrics, dashboards, and analytics to drive predictability, continuous improvement, and informed decision-making.
• Ensure effective communication, alignment, and reporting between project teams, stakeholders, and executive leadership, reducing silos and improving transparency.
• Conduct process assessments and project retrospectives, identifying gaps, inefficiencies, and opportunities for improvement across delivery teams.
• Mentor, coach, and develop Project Managers, fostering professional growth, leadership readiness, and adherence to best delivery practices.
• Directly manage Project Managers, including hiring, onboarding/offboarding, performance reviews, 1:1s, and day-to-day support.
• Optimize human capital utilization, ensuring balanced workloads and effective resource allocation across the portfolio, and manage cross-functional dependencies.
• Manage portfolio-level risks by proactively identifying and mitigating blockers to safeguard delivery outcomes and ensure client satisfaction.

Qualifications 

• 6+ years of experience in Project or Delivery Management within a tech service-based environment.
• Proven experience leading PMs or Delivery teams.
• Extensive project management experience across various methodologies (Scrum, Kanban, Waterfall) and contract models (fixed price, time&material, dedicated teams).
• Strong understanding of project governance, risk management, and resource planning.
• Hands-on experience with project crisis management.
• Demonstrated success in meeting delivery KPIs, improving delivery performance, and driving measurable company-wide impact.
• Excellent analytical and communication skills to collaborate across departments and with C-level stakeholders;
• Strategic mindset and ability to balance operational detail with high-level vision.
• Proven track record of values-driven leadership, acting with integrity, honesty, and fairness in complex situations. 
• Fluent in English (both written and spoken).

Will be a plus

• Experience in scaling delivery operations or implementing PMO frameworks from scratch.
• Certification in Agile, PMP, or Lean methodologies.
• Certification in Program or Portfolio Management (PfMP, PgMP).
• Passion for leadership, coaching, and organizational improvement.

Hiring Stages 

1. Pre-screen (Recruiter)
2. Test Task
3. HR Interview (Head of PeopleOps)
4. Tech Interview 
5. Background & Reference check

Perks & Benefits

• 20 working days of paid vacation plus 5 days of paid sickness.
• Flexible work schedule & top-notch work conditions.
• Competitive salary.
• Remote work with an opportunity to visit the office (Lviv).
• A culture that values openness, ownership, and continuous growth.
• Real impact — your decisions will shape the way we deliver success globally.
• Freedom to experiment and improve our processes and frameworks.
• A supportive team that values collaboration over bureaucracy.