Quality Control (Gambling)

We’re Hiring: Quality Control Manager

Our mission: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. We are looking for QC manager for reviewing and analyzing the performance of Sales managers.

What You’ll Do:

• Assessing the quality of customer service based on existing metrics for phone calls, chat communication, WhatsApp, and email;
• Providing feedback on the performance of Sales Managers in the form of reports;
• Reviewing and analyzing customer complaints;
• Participating in the development, improvement, and implementation of a quality control system, creating standards and regulations, and ensuring compliance with them.

What’s important for us:
 • Experience in customer support within the VIP segment;
 • Knowledge of English B2 level;
 • Interest in customer service and support;
 • Attention to detail, responsibility, and punctuality;
 • Understanding the principles of customer orientation and service;
 • Skills in handling negative emotions and conflict management;
 • Willingness to work a flexible schedule.

Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.