Delivery Director

We are looking for an experienced Delivery Director to lead and elevate the delivery function across all client projects. This role is critical for ensuring consistent delivery excellence, maintaining high client satisfaction, and driving operational maturity within the company. You will oversee Delivery Managers and Project Managers, uphold best practices, manage escalations, and collaborate closely with C-level leadership.

Responsibilities:
• Ensure Delivery Quality: Own and maintain high delivery standards across all projects in the company;
• Lead & Support Delivery Managers / PMs: Coordinate and mentor DMs and PMs, ensuring they follow best practices and have the support needed to execute effectively;
• Project Health Management: Review and analyze project health reports, ensure accuracy and timeliness of project metrics, and provide actionable guidance;
• Escalation Point: Act as the primary escalation point for clients in complex or non-standard situations; ensure issues are resolved proactively and professionally;
• Risk Management: Identify delivery and operational risks across the portfolio and propose mitigation strategies;
• Client Satisfaction Monitoring: Track and improve customer satisfaction scores; drive initiatives that strengthen long-term partnerships;
• Performance & People Management: Cooperate with Resource Manager by providing your input into performance reviews, salary reviews, and hiring decisions for delivery roles; support talent development;
• Reporting: Prepare and present delivery performance reports and insights to C-level leadership.

Requirements:
• 6+ years in software delivery management, including experience in the Delivery Manager/Delivery Director role;
• Technical competence to challenge estimates, participate in technical discussions, and validate solution feasibility. Previous experience as a software developer is very desirable;
• Proven success in managing multiple parallel software projects within an outsourcing environment.
• Strong understanding of delivery governance, SDLC, estimation, risk management, and resource planning; 
• Experience building and optimizing delivery processes and best practices;
• Strong leadership, mentoring, and conflict-resolution abilities;
• Ability to work with C-level stakeholders and provide data-driven insights;
• Upper-Intermediate or higher English level.

We offer:
• Transparent financial motivation;
• Remote workplace or a comfortable office in the center of Kyiv;
• 18 working days of paid leave annually;
• Unlimited sick days;
• Salary review twice a year;
• Compensation for our English-speaking club — 100%;
• Compensation for any AI tool of your choice — 100%;
• Compensation for coworking spaces — 100%;
• Compensation for gym memberships and professional courses — 50% (after the trial period);
• Compensation for any English courses — 50% (after the trial period);
• Compensation for sessions with a psychologist — 50% (after the trial period);
• Medical insurance (after the trial period).

Interview Stages:
Screening Interview ➡️ Technical Interview ➡️ Job Offer

If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️