Account Manager / Client Success Manager

At CHI Software, we never slow down. We love what we do — and we give it one hundred percent.
Every new client, every new account, every new challenge only pushes us further.
And what can stop us?
Exactly — nothing.

Our portfolio keeps growing, our partnerships are expanding, and now we’re looking for an Account Manager who will help us build long-term relationships, support our teams, and keep our projects running smoothly.

Key Responsibilities

Client Management

• Conduct regular sync-up meetings with clients (weekly/bi-weekly)
• Gather feedback, track satisfaction levels, and identify risks early
• Monitor contract extensions, negotiate rate changes, manage workload expectations

Account Growth

• Partner with Sales to analyze account dynamics, growth potential, and financial capacity
• Identify upsell opportunities: more specialists, extended teams, new projects

Project Coordination

• Support accounts from kick-off to offboarding
• Coordinate staffing together with the resource management team
• Maintain project documentation in CRM

Team Management

• Hold regular 1:1s with developers
• Track motivation, identify concerns, prevent burnout
• Resolve conflicts between clients and the team

Cross-Functional Collaboration

• Work closely with Sales, Resource Management, IT Service, Finance
• Escalate critical situations in a timely and clear manner

Required Qualifications

• 1.5+ years in Account Management, Client Success, Project Coordination, or similar roles in IT outstaff/outsource
• Experience communicating with EU/USA clients
• English — Upper-Intermediate+
• Understanding of SDLC, Agile/Scrum, IT roles
• Experience with CRM, Jira, Confluence
• Excellent communication and conflict-resolution skills
• Proactive, result-oriented, organized

Nice to Have

• Experience in presales, preparing SoW
• Ability to analyze metrics: retention, growth, churn risk
• Understanding of outstaff financial metrics (margins, burn rate)