ERP Support Engineer

Job description

Our customer is one of the largest and most respected Scandinavian Dynamics partners that we have worked with on a variety of projects for the past 4 years.

Recently our work-load has increased, and we are in the process of implementing new working procedures focused on performing more AL development in VS Code with local development environment based on Docker. Moving forward they will use Jira for task management, BitBucket for source control and Azure pipelines for automated test and release management.

This is a long-term assignment using the latest best practices related to Business Central in the largest NAV/BC developer organization in Ukraine.

Areas of Responsibility

• Collaborate with end-users to resolve their issues
• Microsoft Dynamics BC as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration
• Collaborate with the Developers team and ERP customer team
• Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA
• Perform all daily tasks according to set procedures, rules and guidelines and priorities
• Monitoring and working with alerts in Jira systems

Personality & Experience

• 1+ years experience with MS Dynamics 365 BC (ERP)
• Hands-on knowledge of core Microsoft Dynamics BC modules
• Proven experience of working with Microsoft SQL Server
• Financial and/or accounting background will be a big advantage
• Ability to create high-quality functional documentation and strong requirements gathering skills
• Outstanding customer service skills
• Excellent communication and problem-solving skills
• Intermediate level of English

Technology

• Microsoft Dynamics NAV/365 BC, having the appropriate certificate would be a plus

We offer

• Learning and development opportunities: internal and external trainings, conferences, MS certifications, business trips to customer
• Work-time: flexible hours, work wherever you want, 20 days vacation
• Health care: Medical insurance, Corporate psychologist, paid sick leaves
• Competitive salary in EUR and annual review
• Scandinavian approach: no bureaucracy, direct communication with customers, work-life balance, short Friday
• Culture: Events, office parties, families picnics

About us

◾Learn more about our career opportunities
https://www.global-mediator.com/career/open-positions

◾Meet our in-house apps
www.global-mediator.com/products-general

◾Meet our cloud services
www.global-mediator.com/...​ervices/stairway-to-cloud