VIP Support Manager (Night-shift) to $900

Spades Partners is an iGaming holding that unites its own product and affiliate marketing teams. We operate in top Tier-1 countries as well as other promising markets.
Our team consists of professionals driven by results, speed, and constant progress. We are always in the game and always striving for victory.
We have offices in Warsaw and Cyprus, while our employees also work online from anywhere in the world.
Join us to grow together with industry leaders!

Now we are looking for a VIP Support Manager (Night-shift).

Responsibilities:

• Monitoring player activity via alerts and back-office; 
• Onboarding found VIP players; 
• Managing inbound VIP communication channels; 
• Managing the daily activity report file; 
• Providing VIP players with support regarding their questions and requests.
   

Requirements:

• English level - B2+; 
• iGaming VIP support management experience - 1y+;
• Knowledge of game rules, bonuses, and responsible gaming features; 
• Empathy and understanding of client’s needs; 
• Communication and teamwork skills;
   

We are looking for a highly responsible, empathetic person who will be able not only to find and onboard new VIP players, but take a special place in their minds to be able to build a strong and thriving community of players. Someone who, while offering quick and quality solutions, will also understand how engaging communication is key to sustain and grow the VIP playerbase.
 

What We Offer
 

• Fast career growth with the opportunity to become a Account manager/Team Lead.
• Schedule - 5/2 (preferably Wednesday-Sunday) 20:00-04:00 EEST (GMT+2)
• 21 paid vacation days.
• Paid sick leave.
• The opportunity to work with a team of true professionals.