CRM Manager (iGaming)

For our partner, the iG Leader in LATAM 2025 we are looking for 

CRM Manager (iGaming) 

Location: Remote / Flexible
Domain: iGaming • LATAM • Global GEOs

About BigD

BigD is a fast-growing iGaming operator with top-performing brands across LATAM. We combine strong product expertise with data-driven decision-making and deliver exceptional player experience across multiple regions.

Our team brings together professionals from CRM, product, marketing, tech, and analytics, working as one to build a scalable, high-performance ecosystem. At BigD, your ideas matter, decisions are fast, and growth opportunities are real.

We’re now looking for a proactive CRM Manager to optimize user engagement, retention, and overall LTV across our global brands.

Key Responsibilities

• Manage lifecycle communications across email, SMS, web-push, and in-app channels.
• Work daily with Greytech
• Create, set up, and launch CRM campaigns and automated flows.
• Develop content and promo strategies for different user segments.
• Execute A/B tests to optimize OR, CTR, CR, and overall efficiency.
• Build user segmentation and personalize communication flows.
• Collaborate with Product, Marketing, and BI teams to drive retention KPIs.
• Analyze campaign performance and propose improvements.

• Work with domains: setup, monitoring, and maintenance of domain health for email deliverability.

   

Requirements

• 1+ years of experience as CRM Manager / CRM Coordinator / Retention Specialist.
• Strong understanding of iGaming and the online casino player lifecycle.
• Experience managing email, SMS, web-push campaigns and automated flows.
• Knowledge and hands-on experience working with domains (DNS settings, domain warm-up, deliverability basics).
• Basic HTML knowledge for editing email templates.
• Ability to work with graphic editors (simple template adjustments).
• Strong analytical thinking, attention to detail, and time-management.
• English — Intermediate+ (any additional languages are a bonus).

We Offer

• Work with top experts in the iGaming industry.
• Stable remuneration in USDT + benefits package:
  • 21 days of annual leave & Public holidays
  • Paid sick leave
  • Compensation for courses & professional development
• Fully remote work — from any country.
• Fast decision-making, minimal bureaucracy, modern tools.

• Opportunity to grow within an international, multicultural team.

  We are waiting for you in cool ambitious team😉