IT System Administrator

Location: Warsaw
Job Type: Full-time, office\hybrid
Seniority: Middle
 

We are growing in headcount and number of workstations, and our hardware and service ecosystem is becoming more complex. We need a System Administrator who can take responsibility for first- and second-line support, workstations, office infrastructure, and asset management.
 

Responsibilities

1st and 2nd line support: handling tickets, resolving 70–80% of incidents without escalation, interacting with on-site users.
Workstations: installation, configuration, and maintenance of workstations (macOS, Windows, Linux), VPN clients, disk encryption, standard profiles.
Networks and office infrastructure: WiFi, switches, ports, VLAN, DHCP, DNS, basic routing, diagnostics of common issues; printers, meeting rooms, peripherals.
Services: Google Workspace or Microsoft 365, user accounts, groups, email, calendars, basic policies and access rights.
Asset management: tracking laptops, monitors, peripherals, network equipment, licenses and related accounts; inventory, documentation, storage movement.
Onboarding and offboarding: preparing workstations, issuing and returning equipment, creating and closing accounts, granting basic access.
Documentation: checklists, short user guides, descriptions of standard procedures, suggestions for improvements.

Technology Stack & Orientation

The candidate should have confident experience with most areas; depth is more important than breadth.
Workstations: macOS; Windows 10/11; basic Linux at admin level.
Office network: managed switches, WiFi controller or cloud solution, VLAN, 802.1X, VPN.
Services: Google Workspace, Slack, Atlassian Jira / Confluence; basic email and group administration.
Tools: Jira Service Management or similar service desk, remote access tools, console diagnostic utilities.
Asset management: spreadsheets or specialized systems for tracking equipment and licenses.
 

Requirements

• 3–5 years of experience as a System Administrator or Support Engineer
• Strong administration skills in Windows and macOS
• Understanding of networks: VLAN, DHCP, DNS, VPN, basic routing; ability to use ping, traceroute, nslookup, ipconfig/ifconfig, read logs
• Experience supporting office infrastructure: WiFi, switches, printers, meeting rooms, basic monitoring
• Experience working with a ticketing system, ability to follow priorities and SLAs and keep tasks organized
• Accurate asset and license tracking, attention to detail, disciplined documentation
• Willingness to work full-time in the office, communicate effectively with users, and perform physical hardware tasks
   

Nice to Have

• Experience automating routine tasks with Bash or PowerShell: bulk operations, log collection, software deployment
• Experience with MDM or RMM systems for fleet management
• Experience with migrations: email, WiFi, domains, transition to Google Workspace or Microsoft 365
• Basic understanding of information security principles and an interest in developing toward infrastructure or security roles

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar