Customer Success Specialist

We are growing our Customer Success team and looking for a motivated Customer Success Specialist to support our customers and help them get the most value from our SaaS product. This is a remote position, and your schedule should overlap with U.S. working hours (16:00 to 00:00 Kyiv time).

What You Will Do

• Support customers via email, chat, and video calls. Help them solve issues and understand how to use the product.
• Onboard new clients: assist with account setup and basic training.
• Train users: run screen-sharing sessions and create simple help articles or FAQs.
• Build relationships: stay in touch with customers, understand their needs, and share feedback with the team.
• Monitor usage: identify customers who need help or are not active, and reach out with guidance.
• Work with the team: collaborate with Support, Product, and Sales when needed.
• Update CRM records and help prepare basic reports.

Requirements

• Upper-Intermediate English (B2+) — this is the main requirement! Comfortable speaking and writing every day.
• Organized, responsible, and able to work independently in a remote environment.
• Entry-level friendly — previous Customer Success experience is not required.
• Strong communication skills, empathy, and a customer-first mindset.
• Comfortable learning new software and using CRM or support tools.
• Ability to work partially during U.S. business hours.

We Offer

• Fully remote work from anywhere in Ukraine.
• Training and mentorship — we will teach you Customer Success best practices.
• Career growth in an international SaaS team.
• A supportive environment where your work impacts customer satisfaction and product improvement.

If you have great English, enjoy helping people, and want to grow your career in Customer Success, we’d love to hear from you!