Business Applications Manager

Role Overview

The Business Applications Manager is responsible for the configuration, optimization, and operational reliability of Proxet’s internal SaaS ecosystem. The role ensures that our key business systems are aligned with organisational needs, seamlessly integrated, comply with policies, and are fully leveraged by users.

This position bridges IT administration, process enablement, and vendor collaboration, ensuring smooth day-to-day operation of applications, efficient change management, and proactive improvement of workflows.

Responsibilities

• Monitor application health, usage, and user feedback.
• Oversee license utilization, renewals, and initiate cost optimization.
• Handle L2/L3 service desk tickets related to system access, configuration, and incidents.
• Configure workflows, automations, forms, and integrations to support business process needs.
• Design, build and maintain robust and reliable integrations between SaaS platforms by using the middleware tools
• Maintain application configuration and change management
• Ensure documentation of configurations, system baselines, changes, and user guides
• Manage users, groups, and license allocations across all assigned SaaS platforms
• Maintain access control and role-based permissions in line with security policies.
• Evaluate and apply vendor updates and feature releases.
• Track and communicate release impacts to relevant teams.
• Coordinate with business stakeholders to test and deploy new functionality.
• Identify recurring issues and propose systemic fixes or automation opportunities.
• Conduct onboarding sessions and knowledge sharing for end-users and managers.
• Serve as the primary point of contact for vendors, internal and external stakeholders.
• Review vendor SLAs, security posture, and application roadmaps.

Required Qualifications

• 3+ years of experience in application administration, IT operations, or business systems management in a fast-scaling IT service or consulting organization
• Proven experience working with Attlassian products (preferably JIRA/Confluence, experience additional extentions will be a plus)
• Proven experience managing integrations between multiple SaaS systems (via API or middleware such as Zapier, n8n or similar) 
• Hands-on experience with at least three of the following platforms class: IAM/DirectoryManagement (e.g. Google Workspace, MS Entra, Zoho ManageEngine), HRIS (e.g., PeopleForce), PSA (e.g. Ruddr), ERP/Finance (e.g.QuickBooks), CRM (e.g. HubSpot, Pipedrive)
• Strong understanding of SaaS administration, access management, and workflow automation.
• Familiarity with ITSM/ITIL practices (Incident, Change, and Release Management).
• Familiarity with data warehousing concepts and BI tools
• Familiarity with AI-embeded features in SaaS platforms and LLM pricinples
• Excellent problem-solving and cross-functional communication skills.
• Ability to document, train, and present to non-technical stakeholders.
• Understanding of data access controls, SSO, and identity management
   

Nice-to-have Qualifications

• Experience with security and compliance frameworks (SOC 2, ISO 27001).
• Experience writing custom scripts to augment middleware capabilities or interact with APIs
• Experience with the Enterprise Architecture Framework (e.g. TOGAF)
• Experience with Product development from scratch (as Product Owner, Project Manager)