Senior Business Analyst

Key Responsibilities

• Gather, document, and maintain business and technical requirements for KYC, KYT, AML, and Fraud Monitoring tools.
• Analyze customer onboarding journeys and optimize verification and AML screening processes using tools like Sumsub, ComplyAdvantage, Crystal.
• Establish compliance automation rules and thresholds, including transaction limits, sanction lists, and PEP checks.
• Design and implement CRM workflows to support Compliance and Customer Support, covering ticketing, case management, and audit trails.
• Evaluate and participate in third-party provider integrations for KYC, AML, and fraud monitoring.
• Keep documentation up-to-date in Confluence, manage backlog and project progress in Jira, and ensure consistent communication across stakeholders.
• Collaborate closely with Compliance Officers to ensure system operations meet internal policies and regulatory standards (EU & UAE).

Requirements

• 3+ years of experience as a Senior Business Analyst in fintech, neobanks, or crypto/fiat payment environments.
• Hands-on experience with KYC / AML / KYT systems (e.g., Sumsub, Crystal, Chainalysis, ComplyAdvantage).
• Strong understanding of compliance workflows: onboarding, ongoing monitoring, sanctions screening, and risk management.
• Experience with CRM and back-office systems, including building logical flows, permissions, stages, and ticketing structures.
• Ability to translate complex business requirements into actionable technical tasks.
• Knowledge of transaction monitoring rules, thresholds, and best practices in regulatory frameworks (EU / VARA / FATF).
• Proficiency in documentation and modeling techniques (BPMN, UML), writing user stories, and defining acceptance criteria.
• Experience working in Agile/startup environments with cross-functional teams.
• Proficient with Jira, Confluence, Miro, Figma, Excel/Sheets.
• Strong stakeholder management, communication, and facilitation skills.
• English proficiency at Upper-Intermediate level or higher.