VIP Support Agent

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience.

We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen.

About your role: When your communication style matches the energy of premium users, and you enjoy turning support into relationship management  this is your kind of challenge. As a VIP Support Agent, you’ll be working with the most valuable users of our platform, real whales who generate major revenue and define our brand loyalty. You’ll be part of a high-performing team where quality of service is a philosophy, not a metric. Expect an international audience, fast decisions, and visible impact, your actions directly affect the company’s numbers and user satisfaction.
 

In this role, you will

• Build strong, trust-based relationships with VIP users, ensuring a personal and premium level of service
• Provide high-quality support through chat and other communication channels
• Anticipate client needs and proactively offer tailored solutions
• Collaborate with product, payment, and risk teams to solve complex cases and improve user experience
• Maintain an exclusive service tone aligned with the brand’s “quality over quantity” philosophy
• Track and report key insights from VIP feedback to help shape strategic decisions
• Be ready for evening shifts with a flexible work schedule.

It’s all about you

• You have at least 1 year of experience in customer support, account management, or a similar client-facing role
• Excellent English communication skills, both written and verbal
• Ability to stay composed and solution-oriented under pressure
• Understanding of how to manage high-value clients with empathy, tact, and precision

• You’re curious, proactive, and driven by real business impact rather than scripts

   

Would be a plus

• Experience working with VIP clients
• Experience with CRM systems or live chat platforms is a plus

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Online yoga with an instructor certified by the Ukrainian Federation of Yoga
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process
 

• Intro call
• Interview with Hiring Manager
• Test Task
• Final Interview
• Reference check
• Offer