Senior Retention - Bonus Manager

Hantix is an international recruitment agency dedicated to connecting top talent with the dynamic world of the iGaming industry. We are hiring Senior Retention & Bonus Manager

Responsibilities:

• Develop and manage bonus and promotional campaigns aimed at increasing player engagement and retention;
• Design and implement various bonus mechanics such as deposit bonuses, cashback, free spins, missions, and loyalty rewards;
• Monitor and analyze campaign performance (activation, retention, ROI, LTV) and ensure profitability;
• Collaborate with CRM, marketing, and analytics teams to launch and optimize player-focused offers;
• Maintain and update the bonus catalog, rules, and reward logic in CRM and related systems;
• Ensure accurate bonus calculations, issuance, and reporting across all player segments;
• Research competitors’ promotions and identify opportunities for improvement or innovation;
• Prepare documentation and technical specifications for new bonus mechanics and system integrations;
• Participate in the development of retention strategy and contribute insights for player lifecycle management;

Support audits and compliance checks related to promotional activities and player rewards;

Requirements: 2+ years of experience in bonus management, CRM marketing, or player retention within the iGaming industry Strong understanding of bonus mechanics, player segmentation, and retention metrics (FTD, ROI, LTV, ARPU). Proficient in Excel / Google Sheets; experience with CRM or BI systems (Optimove, Power BI, Tableau, etc.) is a plus. Analytical mindset with the ability to interpret data and translate insights into actionable campaigns. Excellent attention to detail and accuracy in managing bonus calculations and campaign logic. Strong communication and collaboration skills to work effectively with marketing, CRM, analytics, and product teams. Creative and proactive approach to problem-solving, with a focus on improving player engagement and profitability.