Mid Support Engineer (Shifts)

Job Description

• Linux exposure is required.
• Work with logs is required.
• Experience in troubleshooting is required.
• Writing simple SQL queries.
• PowerShell/python/Bash scripting experience is a plus.
• GitLab experience, a plus.
• Working knowledge of Windows O/S configuration is desired.
• Working knowledge of Windows User and Account management is a plus.
• JIRA experience, a plus.
• Ansible and Kubernetes experience is desired.
• Written and speaking English on upper intermediate level
• Readiness to late hours schedule

Job Responsibilities

• Provide escalation support for short-term problem resolution activities.
• Perform direct coding and validation activities for support tools.
• Create documentation of system-level functionality from a support perspective.
• Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
• Works under pressure in restoring high-priority systems to operations.
• On call shift hours.

Schedule after probation period:
Sunday through Thursday 2pm US EST to 11pm US EST OR Tuesday through Saturday 2pm US EST to 11pm US EST 

Department/Project Description

The client is looking for people who thrive in a fast-paced, solutions oriented and creative environments. The Software Support Engineer is a focal point within the client software organization for customer support activities related to the Matrix Select software system. Specifically, in this role, the individual(s) will provide remote and field support to client customers and operations teams for the installation and configuration of the system. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation environments of our customers. The team will also develop and maintain support driven applications for use in those same environments.