Head of Retention / VIP Sales Team

We are an innovative full-cycle European digital agency that has been among the TOP 5 players in a fast-growing market vertical since 2020. Our portfolio includes more than 100 successful cases of promotion of TOP bloggers and creators. Our main driving force is a team of professionals, creatives and technical geniuses who are constantly looking for game-break solutions and opportunities that exceed standard expectations. We are focused on the US market with unlimited growth opportunities. We have exclusive knowledge of the vertical and know how to not only "wrap" it in interesting Goals, but also in high-margin businesses.

We are looking for a strong, proactive and ambitious leader who will build and develop a Retention / VIP Sales department, focused on customer retention and developing relationships with key partners. You will become the driving force of a new direction that will directly impact the company's profitability and long-term loyalty of our customers.

Main tasks
-Create a team of operators 
-Organize training, adaptation and development of employees
-Develop and implement effective scripts and sales processes
-Control the quality of communication and service standards
-Develop Retention and Upsell strategies for key customers
-Together with management, form new approaches and performance metrics
-Manage KPIs and strategic indicators that affect profit growth

Requirements
-Leadership experience in Finance / Forex / Binary Options / Black Hat — 2 years or more
-System thinking and strong analytical skills
-Successful experience in building a sales structure and managing a team
-English — level not lower than Upper-Intermediate (B2), oral and written

You get
-Competitive salary: rate + % of department profit (up to 3× base income)
-Ready-made cases and scripts from similar businesses
-Work in a team of strong and purposeful professionals
-Opportunity to influence the company's strategy and results
-Flexible but stable schedule: Mon–Fri, 09:00–18:00

You will become the architect of a new department, create processes from scratch, and bring sales and retention to a level that sets standards in the industry.
If you strive to create, inspire, and win - we are waiting for you!