Retention Specialist (iGaming)

Join Our Team as a Retention Specialist

Are you passionate about keeping players engaged and bringing them back for more? Join a fast-growing international iGaming company with 1,000+ professionals and 8 major projects trusted by players worldwide.

As our Retention Specialist, you’ll drive player engagement, increase LTV, and turn inactive users into loyal fans through smart, personalized CRM strategies.

Your impact

• Analyze player behavior, segment audiences, and uncover churn patterns.
• Design and execute targeted CRM campaigns (email, push, SMS, messengers).
• Optimize automated communication flows for maximum impact.
• Lead bonus programs: create concepts and ensure smooth execution.
• Track KPIs (retention, reactivation, revenue) and generate actionable insights.
• Collaborate with promo, product, and VIP teams to align retention strategies.
• Run A/B tests to find the best creatives, offers, and mechanics.

• Spot issues affecting metrics and implement smart solutions.

   

Who you are

• 2+ years in CRM/Retention roles (iGaming, e-commerce, or digital).
• Expert in CRM tools (Customer.io, Smartico, or similar).
• Strong analytical skills with Google Docs/Sheets & Excel.
• Knowledge of unit economics, sales funnels, and retention metrics.
• Experienced in segmentation and personalized communications.
• Skilled in A/B testing and interpreting results.
• English: Upper-Intermediate or higher.

• Detail-oriented, proactive, and able to thrive under deadlines.

   

Why join us

• Competitive salary and performance-based bonuses.
• Paid vacation and sick leave.
• Opportunities for professional growth and skill development.
• Be part of a rapidly growing international iGaming company.
• Join a team of 1,000+ talented professionals on large-scale projects.

• Access to modern tools and processes for your success.

   

Make an impact, grow your career, and help create the best iGaming experience for players worldwide.

Ready to take the next step? Apply now!