Head of Recruitment Operations

Role Purpose

Home Alliance is seeking a strategic, metrics-driven Head of Operations to lead A Hiring Group, our internal hiring organization. This leader will own operational excellence across recruitment, onboarding, team growth, financial management, and culture-building. You will own the P&L, establish data-driven hiring strategies, forecast demand in partnership with business leaders, and redesign recruitment and onboarding to reduce churn and accelerate growth. You will cultivate a high-performance, values-driven culture while scaling processes, teams, and systems sustainably.

Key Responsibilities

• Strategic & Operational Leadership
   
  • Build and deploy scorecards, dashboards, and KPIs for recruitment, onboarding, and retention.
  • Analyze and present hiring data to drive operational decisions and executive business reviews.
  • Own full P&L, ensuring profitability and sustainable growth; provide hiring forecasts to leadership.

• Recruitment & Hiring
   

  • Redesign and streamline the end-to-end recruitment process with focus on technicians and specialized office roles.
  • Oversee headhunting and hiring across office and technical positions.
  • Hire and develop a dedicated headhunter for office roles.
  • Introduce AI-driven recruitment technologies; define a roadmap for automation in talent acquisition.

   

• Onboarding & Retention
   
  • Standardize and oversee onboarding across business units with transparency and consistency.
  • Reduce early churn by redesigning onboarding experiences and instituting feedback loops.

  • Identify communication gaps and implement systematic fixes.

     

• Financial & Growth Management
   

  • Monitor hiring economics and operational financials, improving cost-per-hire and ROI.
  • Prepare budgets aligned to hiring forecasts and expansion plans.
  • Support expansion through workforce planning and capacity modeling.

   

• Team Building & Culture
   
  • Build, lead, and upskill operations and hiring teams; promote a growth mindset.
  • Partner with BU leaders to align hiring with departmental strategies.

  • Establish and sustain a strong, performance-oriented culture.

     

• Future Leadership and Excellence
   
  • Staff the recruitment team with A-players and accelerate A-potential development.
  • Document processes, create playbooks, and ensure smooth cross-functional cooperation.
  • Advise hiring managers on the recruitment lifecycle and drive high-quality shortlists.
  • Train and develop recruiting agents; build a robust headhunting capability.

Success Metrics (KPIs)

• Financial Health
   
  • Maintain P&L profitability with 10%+ growth across key metrics.
  • Maintain or improve recruitment cost-per-hire.

  • Define and track hiring ROI metrics.

     

• Recruitment Efficiency
   
  • Technicians: Weekly Plan vs. Fact vs. Deficit monitored with ≤10% deviation.
  • Hiring team headcount: Monthly Plan vs. Fact aligned to growth forecasts.
  • Recruiter-to-Hire Ratio: Minimum 4 technician hires per recruiter per month (stretch: 5+).
  • Reduce time-to-fill by 10% within the first 3 months.
  • Establish A-Players Hiring Framework company-wide.
  • Pilot and implement new AI recruitment system by 2026.
  • Successfully hire a headhunter and delegate office hiring.
     

• Onboarding & Retention

  
  Reduce early churn by 15%+ within 12 months.

  • Achieve 85%+ employee onboarding satisfaction.

     

• Operational & Culture
  
  Improve team engagement/satisfaction by 10%.
  • Fully roll out scorecards and reporting by Day 90.

  • Achieve 85%+ satisfaction on hiring partnership surveys with managers.

     

• Operational Excellence
   
  • Train and upskill recruiting agents; develop a “headhunting block” capability.
    
    Qualifications
  • 5+ years in operations leadership within recruitment/talent acquisition, high-growth services, or multi-unit orgs; P&L ownership experience required.
  • Proven track record building data-driven hiring engines, dashboards, and KPI systems.
  • Demonstrated success reducing time-to-fill and early churn; scaling technician and office hiring.
  • Experience designing onboarding programs and cross-functional communication frameworks.
  • Strong financial acumen: budgeting, cost-per-hire optimization, hiring ROI analysis.
  • Hands-on experience with ATS/HRIS and modern recruitment tech; exposure to AI/automation in TA.
  • Exceptional stakeholder management, change leadership, and people development skills.

  • Process design mindset; adept at documenting playbooks and operationalizing best practices.

     

  • What We Offer
  • High-impact leadership role with full P&L ownership and executive visibility.
  • Opportunity to build and scale a modern, AI-enabled hiring organization.
  • Remote-first flexibility (U.S. time zones preferred).
  • Collaborative, performance-driven culture with a focus on growth and excellence.