Technical and Operational Specialist

Your Role

• Support trouble tickets
• Replicate issues in the lab
• On-site support for the lab
• Support the supplier during deployment and upgrades
• Monitor alarms daily during normal working hours
• Conduct routing system maintenance and health checks, and work with the Supplier’s Care team to respond to and resolve system defects within agreed contractual SLAs.
• Create and route trouble tickets to client's Care as required
• Monitor and maintain licenses installed on AN products
• Participate in scheduled project meetings and review calls for care and trouble tickets as needed.
• Provide first-level support for critical and high-severity issues in the production system by escalating tickets to the Nokia Help Desk support team

Your Profile

• Experience with Nokia analytics products – Traffica, FNI, NA-x
• Hands-on analytics product experience (Installation/Configuration)
• Familiarity with IP Networking, TCP/IP, routing, firewalls
• Exposure to Linux/Unix - Sh/Csh/Bash Shell Scripting ability
• Exposure to wireshark, tshark, tcpdump, other unix/linux tools
• Familiarity with Microsoft Office (MS-Word, MS-Excel, MS-Power point)