Customer Success Manager to $1700

Hi!

We’re helping our client — a leading CBD SEO company — expand their team! They’re growing fast and looking for a friendly, goal-oriented Customer Success Manager to join their remote team. In this role, you’ll support clients from the USA and Europe, ensuring they get the most value out of the company’s services while building long-term relationships.

                 
Responsibilities: 
• Build and maintain strong, long-term relationships with clients from the USA and Europe.

• Guide clients through our services, ensuring they achieve maximum value.

• Proactively identify client needs, resolve inquiries, and provide tailored solutions.

• Ensure a positive and consistent customer journey.

• Track, document, and follow up on client requests within agreed timelines.

Requirements:

• 3+ year of experience in Customer Success, Account Management, or a similar client-facing role.

• Background in Software, IT, or Digital Marketing (or strong customer success/service experience in related industries).

• Knowledge of SEO auditing or readiness to learn quickly.

• English level: Upper-Intermediate (B2+) or higher with strong speaking and writing skills.

• Degree in IT, linguistics, or equivalent work experience.

• Strong communication and conflict-resolution skills.

• High level of autonomy and self-management.

• Creative problem-solver with a client-first mindset.

• Experience in SEO is a plus (but not required).

What We Offer:

• 100% remote work – from anywhere in the world.

• Flexible schedule (after the test period).

• Competitive salary + ROI bonuses in USD.

• Growth opportunities in a fast-evolving industry .

• Work exclusively with clients from the USA and Europe (no CIS projects).

Join us and play a key role in helping our clients succeed while growing professionally in an open and supportive team!