Incident Engineer (NOC/SLS) $$ Offline

Responsibilities:

• Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
• Monitoring of applications on all layers: infrastructure, service, feature, and business
• Escalating issues according to priority
• Coordinating different teams in order to identify and resolve outages
• Verify service impact on the users
• Send out status updates and document all the events
• Liaising with 3rd party suppliers
• Manage queue of incoming inquiries, determine prioritization, and address appropriately
• Respond to assigned questions, problems and concerns and adheres SLA
• Document resolutions for future reference

Requirements:

• Bachelor’s degree in computer science, Math or similar engineering/science fields.
• English level starting from B2 (Upper-Intermediate English)
• Basic knowledge of networking, Virtualization, Databases
• Experience in working with monitoring systems (Zabbix, Grafana, Dynatrace, Appdynamics, Icinga, Nagios) - is a plus
• Experience in L2, L3 support, BA or BI - is a plus
• Experience with writing SQL queries and MS Excel formulas - is a plus

Competencies:

• Troubleshooting and problem solving
• Attention to details
• Stress resistance - to stay calm while operating fast and efficient
• Excellent communication skills to deliver information in a clear and correct manner to both business and technical audiences
• Strong relationship building skills – to be able to positively influence the actions of others and work as a team player
• “outside-the-box” thinking

Benefits:

• Annual company bonus
• Competitive salary & flexible working hours
• Daily breakfast, lunch, and office refreshments
• Private health insurance, dental coverage, and psychological counseling
• 20 paid vacation days and 5 sick days per year
• 6 long weekends and 1 day off for your birthday
• Gifts for special occasions (birthday, Easter, Christmas, Women’s and Men’s Day, weddings, childbirth, etc.)
• Technical library with the option to order books
• Access to our educational platform with courses, training programs, and certifications
• Career development through coaching and reviews
• Internal mobility & referral program
• Corporate celebrations, team-building events, and fun activities
• Personal care in the office (nails, eyebrows, and barber services)
• Modern offices (Kyiv, Vinnytsia, Dnipro) with organized shuttle buses to and from the office