Reconciliation Manager

We are now looking for a Reconciliation Manager to take ownership of financial transaction accuracy, ensure trust in our payment processes, and maintain seamless coordination between internal teams and payment providers.
 

Responsibilities

• Ensure timely and accurate collection of all transaction data.
• Consolidate internal merchant records with detailed reports from payment providers (deposits, withdrawals, chargebacks, adjustments).
• Match merchant records against provider statements, validating transaction amounts, dates, and order IDs.
• Reconcile gross transaction volumes with net settlements received in bank accounts, factoring in fees, chargebacks, refunds, and rolling reserves.
• Detect, categorize, and track discrepancies (missing payments, timing gaps, incorrect amounts, unapplied fees).
• Investigate unresolved items collaboratively with Finance, Payment Business teams, and payment providers.
• Ensure high-value and aged discrepancies are addressed promptly.
• Develop and maintain clear reconciliation procedures for high-volume, multi-method payment flows.
• Identify automation opportunities using specialized reconciliation tools and contribute to process improvement.
• Track daily payment provider approval and conversion rates.
• Detect and escalate processing errors for quick resolution.
• Provide regular reports and insights on reconciliation performance and trends to senior management.
• Act as the primary point of contact for payment providers.
• Optimize payment success rates and resolve transaction issues.
• Collaborate with Customer Care to investigate and resolve payment-related user inquiries.

Requirements

• Bachelor’s degree in accounting, finance, or related field is preferred.
• 1-2 years reconciliation experience is required.
• English proficiency level (both written and spoken) at B2 (Upper intermediate) is required.
• Proficiency in Microsoft Excel, including advanced functions.
  Experience with high-volume transaction matching.
• Experience in process automation and the implementation of reconciliation technologies.
• Experience in working with data visualization tools (e.g.Tableau/Power BI) to present and communicate reconciliation findings and trends.
• Strong data analysis, investigative and problem-solving skills.
• Strong verbal and written communication skills.