Customer Support / Order Management Specialist

About the Role:
Seezona is looking for a detail-oriented and proactive Customer Support & Order Management Specialist to handle daily operations related to orders, shipments, and returns. You will be the bridge between our customers, warehouse, and logistics partners — ensuring smooth order processing and exceptional customer experience, even when things get a bit tense.

Key Responsibilities:
    •    Manage incoming orders and ensure all recent orders are processed and shipped on time.
    •    Handle return requests — track customers asking for return labels and coordinate timely processing.
    •    Communicate with customers regarding refunds for returned orders, resolving disputes with professionalism and empathy.
    •    Maintain accurate records of all shipments, returns, and refunds.
    •    Collaborate with internal team to ensure efficient workflow and excellent service standards.

Requirements:
    •    Strong written and verbal English communication skills.
    •    Patience and resilience when dealing with frustrated or upset customers.
    •    Excellent organizational and multitasking abilities.
    •    Experience with e-commerce order management systems (Shopify, Zendesk, etc.) is a plus.
    •    Ability to work independently and take ownership of tasks.

We Offer:
    •    A dynamic, international work environment.
    •    Opportunities to grow within the fashion tech industry.
    •    Competitive compensation and flexible working arrangements.

About Seezona

Seezona is the first Scandinavian digital marketplace for luxury fashion, uniting high fashion and high tech under one roof. 

We enhance the user experience through technologies such as virtual fitting, picture recognition and a mood board creator but also hand pick up-coming designers from all over the world and make them available for purchase on the same platform. 

To be able to sell small brands that cannot be found anywhere else, we have developed an easy solution for them to jump on board without any tech effort or cost. 

We are a fashion-tech business, using technology to distance ourselves from a classic retail e-commerce approach. 

We operate under a drop-shipping model, meaning that we never hold any physical stock and that we can expand our model to a large number of brands at no additional cost.