Tech Lead Salesforce

We are EverRest, a consulting company that provides Salesforce configuration services to businesses, including implementing innovative FinTech solutions at the forefront of digitalizing financial services and contact center operations. Our mission is to build enterprise-level solutions that transform customer interaction, making it more personalized, efficient, and secure.

Working with us, you will have the opportunity to lead a critically important project that combines the best platforms in the world, including Salesforce Financial Service Cloud (FSC) and advanced contact center technologies. If you are looking to challenge your technical skills, thrive on complex integration tasks, and are ready to define a technical strategy, this role is for you.

The Project

We are seeking a highly skilled and experienced Tech Lead to spearhead the technical design, development, and delivery of a new enterprise-level solution. This project is at the intersection of customer relationship management (CRM) and contact center operations. This role is critical in ensuring the technical vision aligns with business objectives and that the solution is scalable, secure, and performant.

Key Responsibilities

Technical Leadership & Mentorship

• Serve as the technical authority for the project, guiding a team of developers and solution architects.
• Design, architect, and oversee the implementation of end-to-end solutions involving Salesforce FSC and integrations with contact center technologies.
• Ensure all technical solutions adhere to Salesforce best practices and enterprise integration patterns.
• Conduct code reviews, provide technical mentorship, and foster a culture of excellence and continuous improvement.

Solution Design & Integration

• Architect the integration between the contact center platform and Salesforce to enable seamless call routing, screen pops, and data synchronization.
• Translate complex business requirements from the financial services domain into scalable technical designs on the Salesforce FSC platform.

Project Execution & Stakeholder Management

• Collaborate with business analysts, project managers, and business stakeholders to define technical scope and delivery timelines.
• Manage and coordinate technical deliverables across multiple teams, including offshore and onshore resources.
• Identify and mitigate technical risks and dependencies throughout the project lifecycle.
• Communicate complex technical concepts to non-technical stakeholders effectively.

The Team

As a Tech Lead, you will be an integral part of a dedicated, cross-functional team designed for rapid, quality delivery. You will work closely with:

• A Project Manager (PM): Responsible for managing scope, timelines, and stakeholder communication.
• Business Analysts (BAs): Translating complex client needs into clear, actionable requirements.
• A Team of Salesforce Developers: Executing the technical vision through declarative and programmatic development.
• Dedicated QA Engineers: Ensuring the quality, performance, and reliability of the delivered solution.

Required Skills and Experience

• Minimum of 4-5 years of experience in software development.
• Deep, hands-on experience with the Salesforce platform, including declarative and programmatic development (Apex, Visualforce, LWC, Aura).
• Experience with Salesforce Financial Service Cloud (FSC) and its core features (e.g., Household data model, Action Plans, Life Events, Financial Accounts).
• Understanding of contact center technologies and experience integrating them with Salesforce.
• Strong knowledge of integration patterns (API-led connectivity, pub/sub, request/response) and data transformation (DataWeave).
• Experience with CI/CD pipelines, version control systems (Git), and agile methodologies (Scrum/Kanban).
• Strong problem-solving skills and the ability to troubleshoot complex technical issues across multiple platforms.

Nice to Have

• Salesforce certifications (e.g., Application Architect, System Architect, FSC Accredited Professional).
• Experience in the financial services industry.

What We Offer (Company Benefits) 💰

We value our employees and create conditions that foster professional growth, work-life balance, and a sense of belonging.

• Competitive Compensation and a system of regular salary reviews.
• Additional Paid Birthday Day Off 🎂 — allowing you to dedicate the day to yourself.
• Access to innovative technologies and work on truly transformative projects.

Recruitment Process: Three Simple Steps 👣

We strive to make the hiring process fast, transparent, and pleasant.

1. Submit Your Application: Complete the form and send your resume.
2. HR Screening: A short call with our Recruiter for introductions and details discussion.
3. Technical Interview: A meeting with the Architect/Manager to discuss your experience and technical knowledge.

Ready to lead a technical transformation? Send your resume today! 🚀