Technical Support Manager to $700

We are looking for an experienced Support Manager to handle customer inquiries and ensure a high level of service. You will be the first point of contact for our customers and help them get the most out of our products/services.

Responsibilities:

• Handle incoming customer requests through HelpCrunch (chat, email, messengers);
• Provide timely resolution to customer issues and questions;
• Consult customers on company products and services;
• Maintain and update knowledge base and FAQs in HelpCrunch;
• Escalate complex cases to relevant departments;
• Collect customer feedback to improve products and services;

• Maintain CRM records and document all interactions.

   

Requirements:

Must Have:

• 1.5+ years of experience in customer support;
• Hands-on experience with HelpCrunch or similar platforms (Intercom, Zendesk, LiveChat);
• Excellent communication skills;
• Strong customer-oriented mindset and empathy;
• Stress-resistant and problem-solving oriented;

Nice to Have:

• Experience setting up automations in HelpCrunch.
• Understanding of customer service metrics and KPIs.

• Experience in fintech and blockchain.

   

We Offer:

• Competitive salary;
• Flexible/remote work options;

• Supportive and friendly team environment;

   

Working Conditions

• Schedule: 9:00-18:00 CET
• Format: remote
• Probation period: 2 months