Customer Success Specialist

About GrowthBand
GrowthBand helps B2B companies future-proof their outbound leadgeneration mixing AI, precision targeting, and signal-driven execution into go-to-market strategies.

Our flagship product, Cold Email Infrastructure, delivers enterprise-grade outbound infrastructure as a fully managed service. Clients include ambitious SaaS and Agencies who want to scale pipeline without deliverability headaches.

We’re not a typical agency. We blend engineering, marketing, and sales ops into one sharp, always-optimizing outbound machine.

If you love helping customers get real results, working with data, and implementing AI to improve workflows, keep reading.

What You’ll Do as a Customer Success Specialist

• Onboard & Activate: Guide new customers from kickoff to go‑live (domains ready, mailboxes verified, warm‑up plans in place). Create clear playbooks and checklists.
• Set up & Configure Domains: Register, warm-up, and manage domains for clients at scale.
• Inbox Creation & Platform Layering: Spin up and monitor mailboxes across Gmail, Microsoft, SMTP, and other custom solutions tailored to each customer’s needs.
• Frontline Support: Handle inbound questions via Slack/email. Triage issues, reproduce, resolve or escalate with crisp diagnostics and status updates.
• Deliverability Ops: Run bi-weekly inbox placement tests, manage domain rotation, diagnose/fix sender reputation issues, blacklist monitoring, and bi-weekly health reporting.
• System Automation: Identify repetitive tasks and automate using AI tools.
• Knowledge Base & SOPs: Write help docs, macros, runbooks, and short Looms. Keep everything searchable and current.
• Voice of Customer: Capture feedback, common blockers, and feature requests. Partner with the Infra/Product team to improve product for end customer.
• Expansion & Retention: Spot opportunities for plan upgrades, additional domains/mailboxes, and adjacent services. Protect renewals through value proof and ROI storytelling.

You Are a Great Fit If:

• You’re part Customer success, part AI nerd, part deliverability expert — comfortable with both systems and client-facing work.
• You have strong experience in outbound lead generation and in building/managing outbound systems.
• You’re deeply familiar with Google/Microsoft admin and DNS panel navigation.
• You’ve used cold email and warm-up tools.
• You’re technically curious — you love automation, troubleshooting, and building repeatable systems with the help of AI.
• You communicate clearly and directly: docs, Slack, async Looms, etc.
• You love helping customers achieve better results — diagnosing issues across copy, infrastructure, and sending strategy

Why GrowthBand?

• Product-first: You’ll shape how GrowthBand’s services are delivered and scaled.
• Builder’s playground: Autonomy and support plus the challenge to make everything ultra-efficient using automation platforms and AI.
• Work with a super-modern toolset: We constantly evaluate and implement the latest SaaS, AI, and automation platforms.
• Visible impact: Your work directly drives client growth and the reputation of GrowthBand’s cold outbound infrastructure.
• Work directly with founders: fast feedback, zero bureaucracy.
• Flexible, remote-first, AI-first, results-driven culture.
• Build your personal brand as an expert in the new era of outbound.

Strongly preferred: Candidates with hands-on experience in outbound lead generation, managing cold emails at scale, deliverability, and mailbox setup. If you have real expertise in these areas and can demonstrate it — you’ll stand out.

How to Apply:

Attach a LinkedIn/CV or whatever shows off your experience.

To significantly increase your chances, attach a link to a short Loom explaining why you’re the best person for this job.

Let’s build outbound that actually works together!