VIP account manager Gambling

We’re Hiring: VIP Account Manager 

Our mission: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. We are looking for VIP Account and Retention Manager to help us deliver exceptional support for our VIPs.

What You’ll Do:

• Implement, and continuously innovate VIP retention programs that maximize engagement, loyalty, and lifetime value across multiple verticals.
• Cultivate deep, personal connections with our VIP players, providing them with exceptional service, tailored offers, and experiences that go beyond their expectations.
• Partner with CRM, marketing, product, and compliance teams to optimize VIP strategies and ensure alignment with overall business objectives.
• Monitor and analyze key performance indicators (KPIs) such as retention, ARPU, and net gaming revenue to drive ongoing improvements and refine our VIP strategy.
• Research, plan, and execute exclusive promotions, events, and experiences that strengthen player loyalty and elevate the VIP experience - both online and offline.

What We’re Looking For:

• You have a track record of success in VIP management or a similar role within the igaming or gambling industries.
• You know VIP player behavior inside and out, with expertise in segmentation, loyalty strategies, and creating personalized player journeys that keep high-value clients coming back for more.
• You thrive on leveraging data to inform strategies, optimize player engagement, and forecast behavior. You’re comfortable analyzing KPIs and using insights to adjust and improve VIP strategies.
• You bring experience working with teams across CRM, marketing, product, and compliance, ensuring alignment across all aspects of VIP player management.
• You can juggle multiple projects at once, prioritize with ease, and stay calm under pressure in a fast-paced, ever-evolving industry.

Experience:

• 1 year of experience in VIP management or a similar role in Tier 1 

Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the igaming world.