VIP Сustomer Manager

Job Description:
We are seeking a highly motivated and experienced VIP Manager to join our team. The ideal candidate will be responsible for managing relationships with our VIP clients, ensuring personalized service, and driving client retention and loyalty.

Requirements:
 

• Minimum 1 year of experience working with Tier 1 English-speaking VIP clients.
• Expirience in iGaming indusrty
• Proven track record of successful VIP client management with measurable KPIs.
• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively across multiple departments.

Key Responsibilities:
 

• VIP Client Portfolio Management: Build and maintain strong personal relationships with VIP clients, identify their needs, provide tailored services, and offer exclusive benefits and bonuses.
• Client Retention and Loyalty Growth: Develop and implement strategies to retain VIP clients through personalized offers, bonuses, gifts, tournaments, promotions, and exclusive VIP events to increase engagement.
• Analytics and Reporting: Monitor VIP client activity, analyze key metrics (revenue, retention, churn), and prepare detailed reports for senior management.
• Cross-Functional Collaboration: Work closely with Marketing, Customer Support, Product Teams, Analytics, Legal, and Compliance departments to ensure a seamless VIP experience.
  
  What you’ll get:
• Flexible working hours that fit your natural rhythm: 08:00–17:00, 09:00–18:00, or 10:00–19:00.
• Hybrid format: 2 remote days/week of your choice.
• 17 working days of paid vacation (available after 6 months).
• Salary in USD.
• Clear structure and feedback. We’ve got processes. You’ll always know what’s expected and how to improve.
• Experience that matters. You'll work with a strong team and build a portfolio that actually opens doors.
• Fun corporate activities.