Salesforce Lead

On behalf of our Client from the  USA, Mobilunity is looking for a Salesforce Lead.

This company specializes in developing innovative digital solutions for businesses, focusing on modular e-commerce, web performance optimization, and AI-driven retail technologies. They create flexible, API-first architectures that enhance scalability and user experience. Their expertise includes AI-powered recommendations, conversational commerce, and tailored digital experiences across various industries. With a customer-centric approach, they integrate artificial intelligence to drive efficiency and growth.

Responsibilities:

• Serve as the lead technical architect for the Salesforce Order Management platform,responsible for the end-to-end solution design and system integrity.
• Translate business requirements from fulfillment, customer service, and finance teams into technical designs and scalable solutions within Salesforce OMS.
• Design, build, and maintain complex order orchestration, fulfillment routing, and service logic using Salesforce Flow and Apex where necessary.
• Architect and manage integrations between Salesforce OMS and our external systems, including ERP, WMS, and 3PL providers, using Salesforce APIs and middleware.
• Own the OMS data model, ensuring data integrity and designing custom objects and fields as needed to support business processes.
• Serve as the primary technical resource for troubleshooting and resolving production issues, including order processing failures (Process Exceptions), payment errors, and integration failures.
• Develop and maintain comprehensive technical documentation, including solution design documents, data flow diagrams, and administration guides.
• Stay current with Salesforce releases and new features, evaluating their potential impact and leading the implementation of value-adding enhancements.

Required Qualifications:

• 4+ years of hands-on experience with an enterprise-level Order Management System, with at least 2 years focused specifically on Salesforce Order Management.
• Expert-level proficiency in declarative automation, particularly Salesforce Flow, including the use of OMS-specific Flow Core Actions.
• Deep understanding of the Salesforce OMS data model, especially the relationships between OrderSummary, FulfillmentOrder, ReturnOrder, and associated objects.
• Proven experience designing and implementing integrations between Salesforce and external systems (e.g., ERP, WMS) using REST/SOAP APIs.
• Strong understanding of omnichannel fulfillment processes (e.g., BOPIS, Ship-from-Store) and the underlying inventory management principles.
• Excellent analytical and problem-solving skills, with a demonstrated ability to perform root cause analysis on complex technical issues.
• Strong communication skills, with the ability to articulate complex technical concepts to both business and technical stakeholders.
  
  Preferred Qualifications:
• Salesforce Order Management Administrator or Developer Accredited Professional certification.
• Salesforce Platform Developer I, Integration Architect, or B2C Commerce Developer certifications.
• Hands-on experience with integration middleware platforms such as MuleSoft.
• Experience in a B2C or D2C retail/e-commerce environment.
• Familiarity with the broader Salesforce Revenue Cloud ecosystem, including CPQ and Billing.
  
  In return we offer:
• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups
  
  Come on board, and let’s grow together!