Senior VIP manager - iGaming

🎉 We’re Hiring: VIP Account Manager – Are You Ready for the Challenge? 🎉

Are you a passionate and results-driven team player with a flair for creating unforgettable experiences for VIP players? Do you thrive in the fast-paced world of igaming and have a proven track record of building strong, loyal relationships with high-value clients? If so, this is your chance to take the reins and lead VIP retention at one of the most exciting, innovative companies in the industry!

We are a dynamic and rapidly growing igaming company offering premier online gaming experiences across casino vertical. 

Our mission is clear: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. And now, we need a VIP Account and Retention Manager to help us deliver exceptional support for our VIPs!

If you’re ready to shape the future of player engagement, make an impact with your strategic insights, and drive long-term loyalty, this is the role for you!

🌟 What You’ll Do:

• Innovate ad Implement: implement, and continuously innovate VIP retention programs that maximize engagement, loyalty, and lifetime value across multiple verticals.
• Build Lasting Relationships: Cultivate deep, personal connections with our VIP players, providing them with exceptional service, tailored offers, and experiences that go beyond their expectations.
• Collaborate Across Teams: Partner with CRM, marketing, product, and compliance teams to optimize VIP strategies and ensure alignment with overall business objectives.
• Measure Success: Monitor and analyze key performance indicators (KPIs) such as retention, ARPU, and net gaming revenue to drive ongoing improvements and refine our VIP strategy.
• Create Unforgettable Experiences: Research, plan, and execute exclusive promotions, events, and experiences that strengthen player loyalty and elevate the VIP experience - both online and offline.

💥 What We’re Looking For:

• Proven Expertise: You have a track record of success in VIP management or a similar role within the igaming or gambling industries, with demonstrable success in driving player retention and engagement.
• Deep Understanding of VIP Dynamics: You know VIP player behavior inside and out, with expertise in segmentation, loyalty strategies, and creating personalized player journeys that keep high-value clients coming back for more.
• Communication Mastery: Your interpersonal and communication skills are exceptional—you excel in building and nurturing personalized relationships with clients and cross-functional teams alike.
• Data-Driven Decision Maker: You thrive on leveraging data to inform strategies, optimize player engagement, and forecast behavior. You’re comfortable analyzing KPIs and using insights to adjust and improve VIP strategies.
• Cross-Functional Collaborator: You bring experience working with teams across CRM, marketing, product, and compliance, ensuring alignment across all aspects of VIP player management.
• Adaptability: You can juggle multiple projects at once, prioritize with ease, and stay calm under pressure in a fast-paced, ever-evolving industry.

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position in T1 markets.

🌍 Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the igaming world.

🚀 Apply today and become part of something truly special! 🚀