Senior Account Manager

We’re looking for an ambitious, proactive, and business-driven Senior Account Manager to join our team and help us expand into new projects and opportunities!

If you enjoy building long-term partnerships, can spot business potential where others see “just a task,” and know how to turn ideas into measurable results — we’d love to meet you.

🔍 What you’ll do:

• Responsible for account growth and maximizing revenue from assigned clients
• Develop long-term, trust-based partnerships with existing clients
• Drive account expansion: upsell & cross-sell services, initiate new projects
• Identify and convert client business needs into new projects
• Ensure high levels of client satisfaction and retention
• Monitor and support smooth invoice processing
• Troubleshoot issues on existing projects
• Collaborate closely with internal stakeholders and project teams
• Optimize the Customer Journey and client touchpoints

• Maintain accurate account data and plans in CRM systems

   

✅ What we’re looking for:

• 4+ years of experience in Account Management / Client Success (preferably in IT outsourcing/eCommerce)
• Proven success in account growth and expansion
• Excellent communication & negotiation skills (with both C-level and operational stakeholders)
• Strong organizational skills and ability to manage multiple priorities
• Strategic mindset with a hands-on attitude
• Experience in eCommerce or IT outsourcing — a strong plus

• Ability to transform client needs into business opportunities and new projects

   

🎯 What success looks like:

• Consistent account expansion and new project wins
• High client satisfaction and retention
• Smooth collaboration across internal teams
• Scalable account strategies delivering measurable growth