Technical Support Engineer (night shifts)

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts.

Schedule: Monday–Friday, 23:00–07:00 (GMT+3) 

Location: Remote

 

What you’ll do

  • Provide prompt, professional support via chat, email, and ticketing tools
  • Monitor infrastructure & app health to ensure uptime and performance
  • Troubleshoot bugs; escalate critical issues to the engineering team when needed
  • Run routine checks on cloud services and resolve infra-level problems
  • Log incidents, track resolutions, and evolve our internal knowledge base
  • Partner with Engineering & QA for smooth handovers and clear communication

 

What we’re looking for: 

  • Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
  • 6+ months experience with Python & Django OR no commercial experience but:
    • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
    • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
    • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
  • Good knowledge of PostgreSQL (or another relational DB)
  • Familiarity with AWS (EC2, S3) — basics are fine
  • Solid analytical & debugging skills
  • Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
  • Clear communicator; comfortable working independently and as part of a team

 

Nice to have

  • Experience with Docker/Kubernetes and CI/CD pipelines
  • Knowledge of web app security principles
  • Background in Agile/Scrum environments

     

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

Required languages

English B2 - Upper Intermediate
Published 2 October
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