Technical Support Engineer (night shifts)
We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts.
Schedule: Monday–Friday, 23:00–07:00 (GMT+3)
Location: Remote
What you’ll do
- Provide prompt, professional support via chat, email, and ticketing tools
- Monitor infrastructure & app health to ensure uptime and performance
- Troubleshoot bugs; escalate critical issues to the engineering team when needed
- Run routine checks on cloud services and resolve infra-level problems
- Log incidents, track resolutions, and evolve our internal knowledge base
- Partner with Engineering & QA for smooth handovers and clear communication
What we’re looking for:
- Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
- 6+ months experience with Python & Django OR no commercial experience but:
- Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
- Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
- Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
- Good knowledge of PostgreSQL (or another relational DB)
- Familiarity with AWS (EC2, S3) — basics are fine
- Solid analytical & debugging skills
- Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
- Clear communicator; comfortable working independently and as part of a team
Nice to have
- Experience with Docker/Kubernetes and CI/CD pipelines
- Knowledge of web app security principles
Background in Agile/Scrum environments
If you like staying ahead of problems and owning the night shift, we’d love to hear from you.
Required languages
English | B2 - Upper Intermediate |
📊
$550-800
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