Customer Support Manager Offline

We’re looking for a motivated Customer Support Manager who wants to start a career in IT and develop strong skills in communication, project support  and client care.

This role is perfect for someone at the beginning of their journey - you’ll work directly with clients from the US, support them in using our solutions, and grow step by step into a confident professional in client relations and account management.

We are a fast-growing health tech startup developing and managing connected medical devices for clinics across the US.

What you’ll do:

• Communicate with clinics and partners 
• Build long-term relationships and support clients in their daily needs
• Monitor device performance and assist with operational processes (e.g., reporting, invoicing)
• Help gather feedback and translate it into tasks for the product team
• Learn and grow by supporting both client success and project coordination

 What we’re looking for:

• 1 year of experience (internships, courses, volunteering, or small projects are welcome)
• Fluent English (spoken & written) - you’ll use it every day with native speakers
• Strong communication skills and a genuine interest in working with people
• Organized, proactive, and detail-oriented
• Flexibility to work US business hours (at least 2–3 days/week)
• Bonus: interest in healthcare or health tech

Why join us:

• The perfect entry point into IT - ideal for juniors who want to start their career in a global environment
• Daily practice of English with native speakers
• Mentorship and hands-on learning in client management and account development
• Work on innovative health tech projects 
• Be part of a startup culture: fast-paced, collaborative, lots of learning