Hosting Support Engineer for GoDaddy

As a Hosting Support Engineer at GoDaddy, you will combine your experience as a system administrator with a customer-focused approach to support our clients. You will be responsible for maintaining and troubleshooting hosting environments, resolving technical issues, and ensuring our customers receive the highest level of service.

Your experience should include:
 

Technical Skills:

• 2+ years of hands-on experience
• Proficiency with LAMP/LEMP stacks
• Knowledge of networking and cloud computing
• Solid understanding of the web (domains, DNS, servers, web caching, etc.)
• Strong background in WordPress administration
• Hands-on experience with WordPress core, themes, and plugins (installation, configuration, troubleshooting)
• Experience debugging HTML, CSS, and PHP/MySQL
• Familiarity with JSON, YAML, and the Linux command line
   
• Experience working with GIT (version control systems)
• Experience with Docker (containerization and basic orchestration)
  
   

You might also have:

• cPanel experience
• Web hosting experience
  
   

Responsibilities:

• Respond to incoming customer requests via ticketing and chat system
• Monitor the status of servers and services, respond to alerts
• Communicate with customers in a professional and courteous manner
• Diagnose and resolve technical issues related to hosting (websites, domains, email, access, SSL, DNS, etc.)
• Escalate complex incidents to other teams (e.g., DevOps)
• Effectively address customer inquiries related to hosting service features and functionality
• Document solutions for future use (knowledge base, internal documentation)
• Contribute to service improvement by collecting feedback and suggesting optimizations
   

Soft Skills & Personal Qualities:

• Excellent written communication skills in English, including clear and professional correspondence with clients and stakeholders
• Dedicated communication with clients and team members
• Passion for research and continued development
• Self-motivation and discipline
• Ability to hold yourself and team members accountable
• Growth mindset
• Commitment to the golden rule when working with clients and the team
• Strong organizational and prioritization skills

Problem-Solving & Results:

• Creativity in solving complex issues
• Excellent troubleshooting abilities
• Ability to deliver exceptional results and clearly communicate them to customers

Working Schedule

 

This role requires working in shifts to ensure continuous support coverage.

• Typical weekly rotation includes 2 morning shifts, 2 evening shifts, and 1 night shift.
• Example of a current schedule:
  • Monday — night shift, evening shift
  • Tuesday — evening shift
  • Wednesday — morning shift
  • Thursday — morning shift
  • Friday, Saturday, Sunday — days off

Final schedule may vary depending on team needs and rotation.

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Q & A:

- Does the job come with a probation period, and if so, how long does it last?
Yes, there is a 3-month probation period.  
- What is the expected work schedule?
Full-time, flexible. You can work remotely and also you can choose hybrid mode where you can combine working on-site (in Lviv office) and remotely.
- How many vacation and sick days are provided?
Annual paid vacation — 20 working days/ 7 unconfirmed sick days/days off a year.

Social package & benefits:

- Full medical insurance 
- MacBook & accessories
- English lessons
 

- Accountant assistance

- Minimal bureaucracy, synergy, and formalities, primarily focusing on effective communication

Hiring process:

1. Screening call with Recruiter (soft skills interview) ~ 20 min
2. Technical interview with the Local Tech Experts ~ 60 min
3. Final interview with Manager from GoDaddy ~ 60 min