Technical Support and Integration Specialist

🌟 About the Role

This is a hands-on tech support position focused on day-to-day operations. You’ll work directly with our affiliate and advertiser managers to troubleshoot tracking, assist with S2S integrations, and help automate reporting through Google Sheets and basic scripting.
You need to be resourceful, independent, and always one step ahead when it comes to finding smart solutions.

✅ Requirements

• Experience in a technical support / IT / ad-tech role – must
• Solid knowledge of Google Sheets (formulas, automation, pivot tables) – must
• Familiarity with Java, HTML, and basic scripting – must
• Understanding of S2S postback setup, tracking links, and affiliate platforms – advantage
• B2 English level
• Self-starter, quick learner, solution-oriented
• Remote position – candidates from Ukraine or Albania preferred
•  

🔧 Responsibilities

• Troubleshoot tech issues for affiliate/ad teams (broken links, tracking errors, conversions not firing)
• Set up and test new postback integrations with advertiser platforms
• Build and maintain internal tools and automations in Google Sheets
• Support the dev team with light code/debugging when needed
• Suggest improvements to make systems smoother and more scalable
• Serve as the go-to person for “tech emergencies” within the team