Lead QA / Salesforce QA

QA Lead: Quality Strategist for Enterprise Solutions (Salesforce FSC, MuleSoft & Genesys)

Your Next Challenge: Build the QA Strategy from the Ground Up!

We are searching for a driven, hands-on QA Lead to define, build, and champion the quality assurance strategy for our ambitious new enterprise project.

This is a high-impact, critical role that requires a deep understanding of quality assurance across a complex technology stack: Salesforce Financial Service Cloud (FSC), robust integrations powered by MuleSoft, and a cutting-edge telephony system leveraging Genesys VoIT / Service Cloud Voice.

If you are a leader who can define testing frameworks, mentor a team, and embed a quality-first culture from inception, we want to hear from you.

About the Project

We are developing a new, high-availability platform for the financial services sector where data integrity, seamless integration, and flawless contact center operations are paramount.

Key Technologies You'll Master:

• Salesforce FSC: The core CRM and financial data management system.
• MuleSoft: The central integration layer for all internal and external systems.
• Genesys VoIT / Service Cloud Voice: The solution providing advanced telephony and contact center features.

Your Core Responsibilities

1. QA Strategy & Leadership

• Define and implement the overall QA strategy, test plans, and methodologies for the entire project (Salesforce, MuleSoft, Genesys integrations).
• Lead, mentor, and manage a team of QA engineers, promoting best practices in manual, automation, and performance testing.
• Collaborate closely with development and product teams to ensure quality is embedded throughout the entire Software Development Lifecycle (SDLC).
• Act as the primary point of contact for all quality-related matters, providing clear status reports and metrics to stakeholders.

2. Test Design & Execution

• Design and oversee the creation of comprehensive test cases, test scripts, and test data for functional, regression, integration, and User Acceptance Testing (UAT).
• Oversee the testing of complex MuleSoft integrations between Salesforce FSC and various systems, validating data integrity and flow.
• Ensure the quality of the contact center solution: testing call routing, IVR, screen pops, and data synchronization between Genesys and Salesforce.
• Implement and manage test automation frameworks for both the Salesforce and MuleSoft layers to maximize efficiency and regression coverage.

3. Process Improvement & Tooling

• Identify and implement the right tools for test automation, performance testing (e.g., JMeter, LoadRunner), and API testing (e.g., Postman).
• Establish a robust defect tracking and management process, ensuring clear communication and timely resolution of issues.
• Drive continuous improvement in QA processes and methodologies, including integration with CI/CD pipelines.

Required Skills and Experience

• Minimum of 4–5 years of experience in Quality Assurance.
• Proven, hands-on experience in testing Salesforce applications, including both standard and custom functionalities.
• Strong experience with API testing tools (e.g., Postman) and a deep understanding of MuleSoft APIs and integration patterns.
• Familiarity with contact center technologies, specifically testing of Genesys VoIT and/or Salesforce Service Cloud Voice.
• Experience with test automation frameworks and tools (e.g., Selenium, Provar, Apex Test Classes).
• Strong understanding of Agile methodologies and CI/CD concepts.
• Excellent communication, analytical, and problem-solving skills with a keen eye for detail.
• Experience with defect tracking and test management tools (e.g., Jira, Azure DevOps).

Nice to Have

• Salesforce certifications (e.g., Admin, App Builder).
• Experience with performance and load testing.
• Experience with automated testing for MuleSoft APIs.
• Background in the financial services or insurance industry.

Ready to lead the quality charter for a major enterprise solution? Apply today!