Salesforce Tech Lead

Technical Lead: Salesforce FSC, MuleSoft & Contact Center Integration Architect

The Vision: Lead the Technical Transformation of a New Enterprise Solution

Are you a highly skilled and experienced Tech Lead ready to architect and drive the delivery of an innovative, enterprise-level solution?

We are seeking a technical visionary to spearhead the design, development, and deployment of a critical new platform that sits at the intersection of Customer Relationship Management (CRM) and Contact Center Operations. This role is central to our success, requiring deep expertise in three core technologies: Salesforce Financial Service Cloud (FSC), MuleSoft for robust integration, and advanced contact center capabilities via Genesys VoIT / Salesforce Service Cloud Voice.

If you thrive on complexity, technical governance, and building scalable, secure, and performant systems, this is your opportunity to define the technical future of our business.

About the Project

This project involves creating a seamless, integrated ecosystem for the financial services domain. You will be instrumental in connecting and optimizing:

• Salesforce Financial Service Cloud (FSC): Serving as the core platform for managing client data and financial accounts.
• MuleSoft Anypoint Platform: Utilized for building resilient, API-led integration layers connecting Salesforce with internal and external enterprise systems.
• Genesys VoIT / Service Cloud Voice: Integrating advanced telephony features to enable seamless call routing, automated screen pops, and data synchronization for contact center agents.

Your Key Responsibilities

1. Technical Leadership & Mentorship

• Serve as the technical authority for the project, providing hands-on guidance to a team of developers and solution architects.
• Design, architect, and oversee the implementation of complex, end-to-end solutions involving Salesforce FSC, MuleSoft, and Contact Center technologies.
• Ensure all technical solutions adhere to Salesforce and MuleSoft best practices, focusing on scalability, security, and performance.
• Conduct code reviews, provide technical mentorship, and foster a culture of engineering excellence and continuous improvement.

2. Solution Design & Integration

• Lead the design and implementation of integration patterns using MuleSoft's Anypoint Platform, connecting Salesforce FSC with internal and external systems.
• Define and enforce API governance, security policies (e.g., OAuth, JWT), and performance optimization strategies for all MuleSoft APIs.
• Architect the seamless integration between Genesys VoIT / Service Cloud Voice and Salesforce to enable unified agent experiences.
• Translate complex financial services domain business requirements into scalable technical designs on the Salesforce FSC platform.

3. Project Execution & Stakeholder Management

• Collaborate closely with business analysts, project managers, and business stakeholders to define technical scope and delivery timelines.
• Manage and coordinate technical deliverables across diverse teams, including offshore and onshore resources.
• Proactively identify and mitigate technical risks and dependencies throughout the project lifecycle.
• Communicate complex technical concepts effectively to non-technical stakeholders and executive leadership.

Required Skills and Experience

• Minimum of 4–5 years of experience in software development, with significant experience in a technical leadership role.
• Deep, hands-on experience with the Salesforce platform, including declarative and programmatic development (Apex, Visualforce, LWC, Aura).
• Expertise with Salesforce Financial Service Cloud (FSC) and its core features (e.g., Household data model, Action Plans, Life Events, Financial Accounts).
• Proven expertise with MuleSoft's Anypoint Platform for designing and implementing complex integrations.
• Strong knowledge of contact center technologies, specifically with Genesys VoIT and/or Salesforce Service Cloud Voice.
• In-depth understanding of integration patterns (API-led connectivity, pub/sub, request/response) and data transformation (DataWeave).
• Experience with CI/CD pipelines, version control systems (Git), and Agile methodologies (Scrum/Kanban).
• Strong problem-solving skills and the ability to troubleshoot complex technical issues across multiple integrated platforms.

Nice to Have (Bonus Points)

• Salesforce certifications (e.g., Application Architect, System Architect, FSC Accredited Professional).
• MuleSoft certifications (e.g., MuleSoft Certified Developer, MuleSoft Certified Integration Architect).
• Prior experience in the financial services industry.

Are you ready to architect the future of our enterprise platform?

Apply now and let’s build something extraordinary together!