Call Center Specialist to $1000

Company: Mr. Glazier – New York City remote

Location: Remote (EST Hours: 9 AM – 6 PM)

Pay: $750 - $1,000 per month

Role Overview

The Call Center Specialist is the first voice of Mr. Glazier, responsible for delivering exceptional customer service to residential and commercial clients across the U.S. This role manages inbound and outbound communications, answers service-related inquiries and ensures a seamless client experience.

The ideal candidate is proactive, tech-savvy, calm under pressure, and thrives in a fast-paced environment where no two days are the same.

Key Responsibilities

• Handle high-volume inbound and outbound client calls with professionalism and empathy
• Manage inquiries related to products, orders, timelines, appointments, and general services
• Coordinate with Sales, Estimating, Dispatching and Project Management to provide real-time updates in CRM/calendar tools
• Escalate urgent issues to the appropriate internal team for resolution
• Maintain accurate records of client interactions and service history
• Follow up on open cases to ensure client satisfaction and timely resolution
• Support lead nurturing and follow-up campaigns in collaboration with Sales

Required Skills & Qualifications

• Minimum 3 year of experience in a customer service or call center role
• Experience with North America's culture and mindset
• Strong verbal and written communication skills in English
• High attention to detail and ability to multitask in a fast-paced setting
• Experience using CRM, scheduling, or dispatch tools (HubSpot, Trello, or similar)
• Ability to stay calm and solution-focused under pressure
• Prior experience in construction, glazing, or windows/doors is a plus
• Fluency in Ukrainian 

Compensation & Benefits

• Monthly salary in USD (based on experience and qualifications)
• PTO and sick leave
• Fully remote work setup
• Transparent communication and constructive feedback culture
• Streamlined workflows with minimal bureaucracy