Middle CRM / Retention Manager (Philippines)

About Us
We are an iGaming company founded over four years ago by a group of passionate professionals. Today, we are a team of 1,300+ people!
Our portfolio includes 10 proprietary brands, highly popular among customers across Tier 1–3 countries.
Our strengths lie in our expertise in iGaming, our diverse portfolio, operations in multiple markets, and a stable, innovative environment for development and growth.

What Experience Is Important to Us

• 2+ years in CRM/Retention management, ideally in iGaming or high-engagement industries.
• Proven expertise with CRM systems, especially Smartico, and managing Tier 3 markets (Southeast Asia preferred).
• Strong analytical skills for audience segmentation, campaign tracking, and customer journey optimization.
• Proficiency in tools like Google Analytics, Tableau, or Power BI to monitor KPIs.
• Experience in retention strategies, gamification, and creating data-driven campaigns.
• Excellent communication and project management skills to coordinate with cross-functional teams.

What You Will Do

• Develop and manage CRM strategies to boost retention, engagement, and monetization through personalized campaigns.
• Set up and optimize CRM workflows in Smartico, including multi-channel communications (email, SMS, push notifications).
• Analyze user behavior to segment audiences and create tailored customer journeys.
• Design and execute a communication calendar aligned with events, seasons, and promotions.
• Conduct A/B testing to improve key performance metrics and implement gamification to increase engagement.
• Collaborate with marketing, content, and IT teams to ensure smooth integration of CRM processes.
• Monitor compliance and deliver regular performance reports with actionable insights.

Why You Should Join Us

• Remote work schedule: Enjoy the flexibility of working Monday to Friday, 10:00–19:00 (GMT+3), without the hassle of commuting.
• Work equipment: We provide everything you need to be productive and comfortable.
• Paid vacation and sick leave: Prioritize your health and well-being, with an extra day off to celebrate your birthday.
• Professional development: Participate in internal events and gain valuable insights from industry experts.
• Competitive salary: Your skills and contributions will be rewarded accordingly.

• Creative freedom: Work in an environment that values innovation and empowers you to make impactful decisions.

   

Take this opportunity to lead the CRM efforts for an exciting new project and be part of a global leader in the iGaming industry!