head of collection to $3000

#Head of Collections #remote
Important - the same experience in EU
Salary:  €2,500 per month net

Key Responsibilities

* Design and implement a comprehensive debtor-communication strategy (SMS, outbound calls, other touchpoints).
* Set up the department’s work plan and phased action plan for client interactions.
* Develop tailored loyalty or repayment programs for individual clients.
* Troubleshoot operational and technical issues; coordinate quick resolutions.
* Propose initiatives to increase team efficiency and prepare clear technical specifications (briefs) for system improvements.
* Perform department-level analytics: track KPIs, monitor team performance against targets.
* Manage and maintain databases relevant to collections activity.
* Provide data-driven feedback to the team—both collective and one-to-one—to boost individual and overall effectiveness.
* Foster and maintain a positive, collaborative team climate.

Requirements

* Minimum 1 year of experience in banks, financial institutions, or factoring, specifically in debt collection on the Spanish market.
* Proficiency in Excel and ability to work confidently with data.
* Strong analytical mindset and problem-solving skills.
* Excellent communication skills; team-oriented and non-confrontational.
* High stress-resilience and strong decision-making abilities.
* Proactive, self-motivated, and eager to learn and develop professionally.

What We Offer

* Official employment contract  in Spain.
* Interesting tasks and clear opportunities for career growth.
Work schedule: Monday–Friday, 09:00–18:00.
* Flexible work options: on-site, hybrid, or fully remote