IT Support / Network Specialist (Project-based job, visiting Tlumach)

For a newly built plant in the Ivano-Frankivsk region, we are looking for an IT Support / Network Specialist to cover several project-based areas: inventory verification, network configuration, and ongoing IT infrastructure support in cooperation with central IT teams in Poland.

Scope of work:

1. Inventory & verification
   • On-site support during IT network completion in several buildings.
   • Verification of all active devices and connections between locations.
   • Review compliance with the technical project documentation and prepare discrepancy protocols if needed.
2. Network configuration
   • Configure the local network in line with global governance.
   • Work closely with IT Security and Network teams in Poland.
3. Ongoing support 
   • Provide on-site support several times per month for maintenance and configuration changes.

   • Assist with user account management, IT asset handling, and office IT infrastructure (printers, VoIP, meeting rooms, laptops).

      

Requirements:

• Experience in first-line and second-line technical support (preferably for 100+ office users).
• Strong knowledge of installation, configuration, and troubleshooting of laptops, desktops, and peripherals.
• Experience in user account and access management (Active Directory, Office 365).
• Knowledge of network connectivity support (LAN/Wi-Fi, VPN).
• Skills in coordination with central/global IT teams for escalations.
• Experience in IT asset management and hardware replacement (stock keeping, RMA).
• Ability to support office IT infrastructure (meeting room equipment, printers, VoIP phones).
• Understanding of IT security policies and compliance requirements.
• Experience with onboarding and offboarding of employees (hardware & account setup/closure).
• Practical experience with firewall configuration.
• Confident in communication English.