Enterprise Tech Support w/ API knowledge

QIT Software is looking for a Enterprise Tech Support with API knowledge. Not looking for a software engineer, but you need to have tech chops. You need to have good comms for customer interaction, translate tech requirements, build workflows.


Preferred Experience:
- Prior experience in post-sales technical support, developer support
- Knowledge of authentication standards (OAuth, API keys), REST APIs, and cloud environments.
- Experience supporting enterprise customers at a SaaS or developer-focused company.
- Strong documentation skills - comfortable creating tutorials, improve API docs, troubleshooting guides, and FAQs.

What We’re Looking For:
- Technical background: Familiarity with APIs, system architecture, and debugging workflows.
- Developer mindset: Experience in programming (e.g., Python, JavaScript/Node.js) and comfort reading/writing code snippets.
- Problem-solving skills: Ability to quickly diagnose and resolve integration or system-related issues.
- Strong communicator: Excellent written and verbal communication skills, with the ability to explain technical concepts to a range of audiences.
- Collaborative: Able to work cross-functionally with both technical and customer-facing teams.

Responsibilities

- Act as the main technical liaison for enterprise and developer customers after onboarding.
- Troubleshoot API integrations, system behaviors, and technical issues with clear, structured guidance.
- Provide hands-on support to developers, ensuring they can successfully adopt and scale HeyGen’s API.
- Collaborate closely with Customer Success, Product, and Engineering teams to resolve issues and surface customer feedback.
- Document solutions, create knowledge base articles, and contribute to developer support resources.
- Translate complex technical problems into simple, actionable communication for customers.