Customer Support Specialist (Sales Focus)

ThingsBoard Inc. is a product-based IT company developing a global open-source IoT platform used by clients worldwide.

We are looking for a Customer Support Specialist (Sales Focus) - a person who will handle incoming leads from the chatbot and prepare detailed email responses in English. You will help potential clients better understand our product and coordinate further communication with the Sales team.

This role is ideal for those who want to improve their business English, gain CRM experience, and grow in B2B without cold calling.

Key Responsibilities

• Handling incoming leads from the chatbot
• Providing detailed responses to clients via email
• Organizing calls between leads and the Sales team
• Managing CRM and sales funnel
• Analyzing lead behavior and preparing improvement proposals

Requirements

• 6+ months of experience in sales or customer support
• English - Upper-Intermediate or higher
• Ability to write professional business emails in English
• Experience working with CRM systems
• B2B communication experience is a plus

What We Offer

• Work on a global product (open-source IoT, 19k+ GitHub stars)
• Clearly defined tasks and strong team support
• Career growth opportunities and regular performance reviews
• Medical insurance / compensation program
• Comfortable office in Kyiv (Podil) + flexible schedule
• 17 days of paid vacation
• 10 days of sick leave