Customer Support and Community Management (Global, Tech Start UP)

We are a fast-growing technology startup building async-first teams worldwide. We’re looking for a Support & Community Manager to help us deliver excellent user support while fostering engagement in online communities.

Responsibilities:

• Handle user inquiries across email, chat, and community platforms (Discord, Telegram, Intercom, etc.).
• Provide empathetic, professional support while maintaining speed and accuracy.
• Escalate product/technical issues with clear documentation.
• Track recurring issues to improve FAQs, guides, and workflows.

• Engage authentically in community channels to build trust and retention.

   

Requirements:

• Fluent or professional-level English is a must.
• 2+ years of experience in customer support or community management.
• Experience with tools such as Zendesk, Intercom, Freshdesk (or similar).
• Strong written communication; async-first work style.

• Bonus: experience with fintech, SaaS, or online community growth.

   

What we offer:

• Fully remote, async-friendly role.
• Compensation: $4–$7/hour depending on experience.
• Flexible schedule with overlap for team syncs when needed.